Our client, Mira Women's Health, is hiring for an experienced and people-focused Director of Operations to lead day-to-day practice operations, strengthen workflows, support staff development, and ensure a high-quality experience for patients and team members alike. This position is located on-site in Jacksonville, FL.  

Job Summary: 

The Director of Operations is a key leadership position responsible for overseeing the day-to-day operations of the practice, ensuring the efficient management of all clinical and administrative functions. This role involves enforcing policies and procedures, coordinating satellite office operations, and supervising both professional and support staff to maintain high standards of patient care and service. Working closely with the Executive Team, the Director is responsible for optimizing operational effectiveness, enhancing the patient experience, and ensuring compliance with all applicable laws and regulations. This role is also accountable for budgetary oversight and promoting a positive work environment that fosters employee engagement and productivity. The ideal candidate is a self-starter with strong organizational skills, attention to detail, and a commitment to MIRA’s core value. 

Duties/Responsibilities: 

• Operational Management: Oversee and manage daily practice operations across all locations, ensuring seamless patient flow, office workflows, staffing, and resource allocation. Implement and maintain efficient systems to support both clinical and administrative functions. 

• Staff Supervision & Development: Supervise and manage both professional and support staff, providing guidance and support to ensure exceptional performance. Mentor, coach, and develop staff to align with organizational goals and improve patient care. Ensure onboarding, training, and professional development for new employees follow MIRA guidelines and industry best practices. 

• Policy & Procedure Implementation: Ensure consistent implementation of corporate policies and procedures across all locations. Work closely with the Executive Team to review, revise, and improve policies and workflows to enhance operational efficiency and maintain high standards of care. 

• Compliance & Risk Management: Ensure compliance with all regulatory requirements, including HIPAA, OSHA, and other relevant laws. Lead the implementation of the corporate compliance plan, reporting any suspected breaches or compliance issues to the appropriate internal parties. Promote patient safety through the creation and maintenance of a safe clinical environment in alignment with industry standards and MIRA policies. 

• Financial Oversight & Budget Management: Provide oversight for all practice expenditures, ensuring efficient use of resources while emphasizing cost containment without compromising the quality of patient care.  

• Patient Experience & Customer Service: Maintain a relentless focus on the patient experience by immediately addressing customer service issues and identifying opportunities to improve office workflows. Analyze patient feedback, review survey data, and collaborate with providers and staff to develop strategies that enhance patient satisfaction and care delivery. 

• Performance Monitoring & Continuous Improvement: Monitor key performance indicators (KPIs), including staff productivity, patient satisfaction, and financial metrics, in collaboration with the Executive Team. Use data to drive decision-making, identify trends, and develop actionable strategies for continuous improvement. 

• Communication & Collaboration: Serve as the primary liaison between the practice, providers, and staff, ensuring open and effective communication. Participate in regular meetings with the Executive Team to report on operational progress, challenges, and opportunities for improvement. Communicate policy changes, operational updates, and strategic initiatives to physicians and staff. 

• Team Leadership & Employee Morale: Foster a professional, positive, and healthy work environment by promoting open communication, transparency, and team collaboration. Ensure high employee morale through effective management and resolution of administrative issues. Encourage team cohesion and drive a culture of accountability, trust, and mutual respect. 

• Strategic Planning & Process Optimization: Collaborate with the Executive Team to identify current trends and challenges within the practice and recommend changes to policies or workflows. Continuously assess and improve office workflows to streamline operations, enhance patient care, and optimize operational efficiency. 

• Health and Safety Standards: Promote adherence to health and safety standards, ensuring the practice is compliant with infection control protocols, certifications, and regulatory guidelines. Take proactive measures to address any safety concerns and implement corrective actions as needed. 

• Other duties or special projects, as assigned. 

Position Requirements: 

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred). 

• Minimum of 5-7 years of experience in healthcare operations, with at least 3 years in a leadership or management role. 

• Strong knowledge of healthcare regulations, including HIPAA, OSHA, and other relevant laws. 

• Proven experience in practice management, staff supervision, and process optimization. 

• Exceptional leadership, communication, and interpersonal skills. 

• Ability to analyze data and trends to inform decision-making and drive continuous improvement. 

• Proficiency in office management software, Microsoft Office Suite, and practice management systems. 

• Strong problem-solving skills and the ability to handle complex operational challenges. 

• Ability to handle sensitive and confidential patient information, demonstrate empathy, and provide excellent patient care. 

• Experience in Women’ Health and Athena PM system 

Physical Requirements: 

• Remain in a stationary position for long periods of time.  

• Ability to operate a computer and other office equipment. 

• Ability to position oneself to file documents and obtain supplies.  

• Ability to converse with coworkers and patients. 

• Occasional moving of files or supplies weighing up to 10 pounds.